Live Chat Representative Job at TEC Accutite, United States

  • TEC Accutite
  • United States

Job Description

Live Chat Representative

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
  • Engage with customers in real-time through live chat to provide support and assistance
  • Resolve customer queries, complaints, and issues in a timely and professional manner
  • Identify and escalate complex issues to the appropriate team or department
  • Maintain accurate records of customer interactions and transactions
  • Provide feedback and suggestions for improving the customer experience
Qualifications:
  • High school diploma or equivalent
  • Previous experience in customer service or a similar role
  • Excellent communication skills, both written and verbal
  • Ability to multitask and work under pressure
  • Proficiency in typing and using live chat software
Skills:
  • Strong problem-solving skills
  • Empathy and patience when dealing with customers
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy
  • Flexibility to work in a fast-paced environment

Job Tags

For contractors, Remote work

Similar Jobs

Geisinger

RN- Registered Nurse- Advanced Acute Care Teaching Telemetry Unit Job at Geisinger

Job Summary Geisinger is proud to offer an Inpatient RN a hiring incentive up to $26,000 for eligible candidates! $41.41 minimum hiring rate with increased rates for experienced individuals and up to $7 shift differentials for evening, night, and weekend shifts! Job Duties...

Cahoon Farms, Inc

2nd Shift Production Supervisor Job at Cahoon Farms, Inc

2nd Shift Production Supervisor Wage: $25-30+/hr based on experience Job Overview We are seeking an experienced and leadership-driven 2nd Shift Production Line Supervisor to oversee daily manufacturing operations, drive team performance, and ensure our high standards... 

Byd North America

Test Engineer Job at Byd North America

 ...of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. The Test Engineer is responsible for conducting performance, safety, and functional testing of battery products to ensure compliance with company... 

SynergisticIT

Junior Business Analyst Job at SynergisticIT

 ...clients. Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Machine Learning engineers for full time positions with clients. Who Should Apply Recent Computer science/... 

Aerotek

MIG/TIG Welder Job at Aerotek

 ...Job Description Job Description Job Title: MIG/TIG Welder Job Description We are seeking skilled welders proficient in both MIG and TIG welding processes to join our team. The role involves welding large custom industrial ovens, working off blueprints, and performing...